Effective Date: September 2026
Last Updated: September 2026

1. Introduction

Welcome to OceanicNova.

These Terms of Service ("Terms") govern your access to and use of the OceanicNova website and the services provided by OceanicNova.

By accessing our website, submitting an enquiry, requesting a quotation, communicating with our team, or engaging with our services, you agree to be bound by these Terms.

OceanicNova provides global maritime solutions including:

Ship Chandling Services

Marine Supplies

Marine Procurement

Technical & Mechanical Services

Marine IT & Communication Solutions

VSAT and Connectivity Support

Safety & Compliance Solutions

Cleaning & Hygiene Services

Freight & Logistics Support

Vessel Assistance Services

These Terms apply to customers, vessel operators, ship owners, suppliers, partners, and website visitors worldwide.

2. About OceanicNova

OceanicNova is a maritime services provider supporting commercial vessels, shipping companies, offshore operations, and marine businesses through global supplier networks and professional coordination.

Our services are delivered through our operational capabilities, trusted suppliers, logistics partners, and specialised marine service providers.

3. Use of Website

You may use the OceanicNova website for legitimate business and information purposes.

You agree not to:

Use the website for unlawful purposes

Attempt to damage or disrupt website systems

Access restricted areas without permission

Submit false or misleading information

Use website content for unauthorised commercial purposes

OceanicNova reserves the right to restrict access where misuse or security concerns are identified.

4. Marine Service Enquiries and Quotations

Customers may submit service requests, quotation enquiries, or vessel requirements through our website.

When submitting an enquiry, you should provide accurate information including where applicable:

Company details

Contact information

Vessel information

IMO number

Port location

Required services

Product requirements

Delivery requirements

Providing accurate information helps OceanicNova prepare suitable solutions.

5. Quotations and Pricing

Any quotation provided by OceanicNova is based on the information available at the time of preparation.

Prices may depend on factors including:

Product availability

Supplier pricing

Location

Port charges

Transportation costs

Customs requirements

Market conditions

Service requirements

OceanicNova reserves the right to update quotations where circumstances change.

A quotation does not constitute a confirmed order until accepted according to agreed commercial terms.

6. Orders and Service Confirmation

Services, supplies, and deliveries are subject to:

Customer approval

Product availability

Supplier confirmation

Applicable regulations

Commercial agreements

Payment terms

OceanicNova will make reasonable efforts to coordinate services according to agreed requirements.

However, delivery schedules may be affected by factors outside our reasonable control.

7. Marine Supplies and Product Information

OceanicNova provides marine supplies and procurement coordination through approved suppliers and partners.

Product availability, specifications, manufacturers, and delivery conditions may vary depending on:

Location

Supplier availability

Vessel requirements

Port regulations

International market conditions

Customers are responsible for providing accurate technical specifications where specialised products are required.

8. Ship Chandling Services

Ship chandling services may include:

Vessel provisions

Bonded stores

Deck stores

Engine stores

Marine consumables

Safety equipment

Cabin supplies

Operational requirements

Availability of specific products may depend on:

Port location

Local regulations

Customs requirements

Supplier capability

OceanicNova coordinates supply requirements based on customer instructions and available resources.

9. Freight and Logistics Services

OceanicNova may coordinate freight and logistics requirements through suitable logistics partners.

Customers acknowledge that transportation services may be subject to:

Carrier terms

Customs regulations

Import/export requirements

Port regulations

Delivery conditions

OceanicNova is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, government actions, or other external events.

10. Technical and Marine IT Services

Technical services, marine IT solutions, communication systems, and equipment support may involve specialised suppliers or technology partners.

Customers are responsible for providing accurate technical information to support suitable recommendations.

Technical solutions may depend on:

Existing vessel systems

Equipment compatibility

Manufacturer requirements

Installation conditions

11. Payment Terms

Payment terms will be agreed between OceanicNova and the customer before confirmed service delivery.

Customers agree to:

Provide accurate billing information

Make payments according to agreed terms

Fulfil applicable financial obligations

Failure to meet agreed payment obligations may result in suspension or cancellation of services.

12. Customer Responsibilities

Customers are responsible for:

Providing accurate information

Confirming requirements

Providing necessary documentation

Obtaining required approvals

Ensuring compliance with applicable regulations

Customers should review service details before confirming orders or agreements.

13. Supplier and Third-Party Services

OceanicNova works with trusted suppliers, manufacturers, logistics providers, and technical partners.

Certain services may be provided by third parties.

OceanicNova does not control all aspects of third-party operations and is not responsible for independent actions, delays, or policies of external providers.

14. Intellectual Property

All content on the OceanicNova website, including:

Logos

Brand materials

Text

Images

Graphics

Website design

Digital content

is owned by or licensed to OceanicNova unless otherwise stated.

You may not reproduce, modify, distribute, or use OceanicNova content without written permission.

15. Confidentiality

OceanicNova respects confidential business information received from customers, suppliers, and partners.

Both parties should take reasonable steps to protect confidential information shared during business activities.

16. Limitation of Liability

OceanicNova will make reasonable efforts to provide reliable maritime services.

However, OceanicNova shall not be liable for losses caused by circumstances beyond reasonable control, including:

Weather conditions

Port delays

Supplier issues

Carrier delays

Government restrictions

Customs delays

Force majeure events

To the maximum extent permitted by applicable law, OceanicNova's liability shall be limited to the value of the relevant service agreement.

17. Force Majeure

OceanicNova shall not be responsible for failure or delay caused by events beyond reasonable control, including:

Natural disasters

Severe weather

War or conflict

Government actions

Port closures

Labour disputes

Supply chain interruptions

Technical failures

OceanicNova will make reasonable efforts to minimise the impact of such events.

18. Compliance With Laws and Regulations

Customers and OceanicNova agree to comply with applicable laws and regulations, including where relevant:

Maritime regulations

Import/export requirements

Customs requirements

Sanctions regulations

Trade restrictions

Data protection laws

Customers are responsible for ensuring their own compliance obligations are fulfilled.

19. Privacy and Data Protection

OceanicNova processes personal information according to applicable privacy laws.

For more information, please review:

Privacy Policy

and

Cookie Policy

20. Website Availability

OceanicNova aims to maintain reliable website availability.

However, access may occasionally be interrupted due to:

Maintenance

Technical issues

Security updates

Hosting problems

External service interruptions

OceanicNova does not guarantee uninterrupted website availability.

21. Changes to These Terms

OceanicNova may update these Terms from time to time due to:

Business changes

Legal requirements

Service improvements

Technology updates

Updated Terms will be published on this page with the revised date.

22. Governing Law

These Terms shall be interpreted according to applicable laws relevant to OceanicNova's business operations and contractual agreements.

Specific contracts, quotations, or service agreements may contain additional governing law and dispute resolution provisions.

23. Contact OceanicNova

If you have questions regarding these Terms of Service, please contact OceanicNova.

OceanicNova
Global Maritime, Ship Chandling & Marine Services

Website:
https://oceanicnova.com

Contact:
Contact Us page