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Port Services & Vessel Assistance

Port Services & Marine Assistance

Port agency and husbandry support through local agents: crew changes, bunkering coordination and pilotage, with customs formalities handled by our customs partners.

Service Overview

Comprehensive Port Services & Marine Assistance

OceanicNova arranges port agency and marine assistance for ocean-going vessels during port calls through local agents, from routine husbandry and crew changes to cargo documentation, with customs clearances handled by our customs partners.

Port Operations & Technical Dispatch

OceanicNova coordinates supplies around your port call and takes requests 24 hours a day, 7 days a week. Whether the vessel is alongside or at anchorage, we plan the delivery with the vessel's agent.

Target Audience

Who Requires This Marine Service?

Coordinated supply support for:

Ship Owners & Operators: Asset lifecycle & performance optimization
Ship Management Companies: VMS compliance & superintendency
Offshore Exploration & Drilling: Extreme durability & safety
Technical Superintendents: Spares sourcing & urgent dispatch
Coverage Standard Port by Port
Berth and anchorage deliveries at the ports we support, confirmed for each request
Technical Solutions

Key Capabilities & Service Solutions

Planned around your vessel's requirements, safety needs and port schedule.

Complete Vessel Husbandry

Port agency through local agents for immigration, harbour master declarations and pilotage or towage bookings; customs clearance is arranged through our customs partners.

Crew Change & Visa Processing

Complete crew embarkation and disembarkation services, including OKTB visas, airport transfers, hotel lodging, and medical clearance.

Bunkering & Lube Oil Coordination

Supervision of bunker fuel and bulk lubricant transfers with independent quantity/quality survey attendance.

Fresh Water & Sludge Disposal

Arrangement of potable water bunkering and certified slop/sludge/garbage removal with official MARPOL receipts.

Cash to Master (CTM) Delivery

Secure, insured delivery of Cash to Master directly aboard in major global currencies with official banking documentation.

Medical & Emergency Assistance

Coordination of medical evacuations, doctor appointments, dental care and hospital admissions for crew through local agents, with requests received 24/7.

The Maritime Advantage

Why Choose OceanicNova

Practical supply support for commercial vessels, from requisition to delivery.

Port Coverage

We arrange deliveries at berth and at anchorage. Tell us your port and ETA, and we confirm what we can supply there before you order.

Reliable Supply Network

Supplies sourced from manufacturers, authorised distributors and established marine stockists.

Quality Marine Products

Send requisitions with IMPA or ISSA codes. If an item needs certificates, such as class or SOLAS approval, tell us and we confirm what the supplier can provide.

Available 24/7

We receive requests 24 hours a day, 7 days a week, through the quote form, email or phone.

Professional Documentation

Itemised quotations, delivery notes and invoices, plus the product documents the supplier provides. Customs clearance is arranged through our customs partners.

Coordinated Support

Our operations, technical, supply chain and customer support teams work on each request from quotation to delivery.

Operational Workflow

How We Deliver

Five steps from requisition to delivery, planned around your vessel's port call.

1
Requirement Submission

Submit vessel requisitions with part numbers, IMPA codes, and ETA port schedule.

2
Sourcing & Procurement

Sourcing from manufacturers and distributors, with an itemised quotation.

3
Quality Checking

Items checked against your order for quantity, packaging and any documents you asked for.

4
Port Delivery

Delivery alongside or by launch boat, coordinated with the vessel and its agent.

5
Completion Confirmation

Signed delivery receipt and invoice after delivery.

Sectors & Fleets

Maritime Industries We Support

Supplies and technical support for these types of vessel and operation.

Commercial Container Shipping

Supplies planned around scheduled liner port calls.

Oil, Chemical & Gas Tankers

Stores, spares and safety supplies for crude, product, chemical and gas tankers.

Bulk Carriers & General Cargo

Robust provisions, heavy-duty deck stores, and cargo hold cleaning.

Offshore Energy & OSV Fleets

Technical spares and provisions for offshore support vessels and rigs.

Cruise Vessels & Superyachts

Premium hotel stores, galley catering, and luxury guest-ready supplies.

Port Terminals & Tug Fleets

Stores and spares for harbour craft and tugs, with launch deliveries.

Maritime Knowledge Base

Frequently Asked Questions

Authoritative insights based on common operational, technical, and procurement inquiries.

Q1 What port agency services does OceanicNova manage for visiting ships?
Through local agents we arrange entry and exit clearances, pilotage, tugs, crew changes, cash to master, medical visits and bunkering; customs manifests are handled by our customs partners.
Q2 How do you manage seamless crew changes during tight port turnarounds?
We coordinate immigration visas, Meet & Greet airport transfers, hotel accommodations, and launch transport, synchronizing with vessel port operations.
Q3 Can you arrange certified sludge and garbage disposal under MARPOL regulations?
Yes. Sludge, bilge water and garbage collection is arranged with authorised port reception facilities, which issue the MARPOL receipts.
Q4 How is Cash to Master (CTM) delivered securely to the vessel?
We manage bank transfers, secure transit via armored couriers, and insured handover directly to the vessel master with signed receipts.
Q5 What support is available for crew members needing medical treatment ashore?
We arrange transport, port doctor consultations, hospital admissions and insurance coordination for ill or injured seafarers through the local agent.
Connected Capabilities

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Available 24/7

Request Marine Support for Your Fleet

Contact OceanicNova for quotations, technical spares or urgent port supplies. We take requests 24 hours a day, 7 days a week.

Who we support

  • Shipowners & fleet principals
  • Ship management companies
  • Technical superintendents
  • Ship chandlers & marine distributors
  • Marine purchasing departments

Delivery arrangements depend on the port, vessel position and local regulations.

Get in touch

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Hi there! How can we help you today?

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