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Remote marine IT support with requests received 24/7: tele-diagnostics, cloud synchronisation, software patch management and vessel IT recovery.
OceanicNova's Remote IT Support gives shipping companies technical help without placing dedicated IT engineers aboard every vessel. Remote management tools help keep shipboard computers running, with requests received 24/7.
OceanicNova coordinates supplies around your port call and takes requests 24 hours a day, 7 days a week. Whether the vessel is alongside or at anchorage, we plan the delivery with the vessel's agent.
Coordinated supply support for:
Planned around your vessel's requirements, safety needs and port schedule.
Direct voice and ticketing assistance for ship masters, chief engineers, and officers experiencing software or network issues.
Proprietary remote control agents engineered to operate reliably over constrained satellite connections without lag.
Scheduled offline delta patching updating Windows operating systems and anti-malware definition files without overwhelming VSAT links.
Encrypted backup of vessel planned maintenance databases, crew manifests, voyage logs, and engine telemetry to secure shore cloud.
Pre-configured recovery images allowing non-technical crew members to restore failed shipboard workstations in under 15 minutes.
Automated tracking of shipboard software licenses, hardware serial numbers, firmware revisions, and security patch states.
Practical supply support for commercial vessels, from requisition to delivery.
We arrange deliveries at berth and at anchorage. Tell us your port and ETA, and we confirm what we can supply there before you order.
Supplies sourced from manufacturers, authorised distributors and established marine stockists.
Send requisitions with IMPA or ISSA codes. If an item needs certificates, such as class or SOLAS approval, tell us and we confirm what the supplier can provide.
We receive requests 24 hours a day, 7 days a week, through the quote form, email or phone.
Itemised quotations, delivery notes and invoices, plus the product documents the supplier provides. Customs clearance is arranged through our customs partners.
Our operations, technical, supply chain and customer support teams work on each request from quotation to delivery.
Five steps from requisition to delivery, planned around your vessel's port call.
Submit vessel requisitions with part numbers, IMPA codes, and ETA port schedule.
Sourcing from manufacturers and distributors, with an itemised quotation.
Items checked against your order for quantity, packaging and any documents you asked for.
Delivery alongside or by launch boat, coordinated with the vessel and its agent.
Signed delivery receipt and invoice after delivery.
Supplies and technical support for these types of vessel and operation.
Supplies planned around scheduled liner port calls.
Stores, spares and safety supplies for crude, product, chemical and gas tankers.
Robust provisions, heavy-duty deck stores, and cargo hold cleaning.
Technical spares and provisions for offshore support vessels and rigs.
Premium hotel stores, galley catering, and luxury guest-ready supplies.
Stores and spares for harbour craft and tugs, with launch deliveries.
Authoritative insights based on common operational, technical, and procurement inquiries.
Delivery arrangements depend on the port, vessel position and local regulations.
Hi there! How can we help you today?
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