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Marine Digital & Cybersecurity Solutions

Remote IT Support

Remote marine IT support with requests received 24/7: tele-diagnostics, cloud synchronisation, software patch management and vessel IT recovery.

Service Overview

Comprehensive Remote IT Support

OceanicNova's Remote IT Support gives shipping companies technical help without placing dedicated IT engineers aboard every vessel. Remote management tools help keep shipboard computers running, with requests received 24/7.

Port Operations & Technical Dispatch

OceanicNova coordinates supplies around your port call and takes requests 24 hours a day, 7 days a week. Whether the vessel is alongside or at anchorage, we plan the delivery with the vessel's agent.

Target Audience

Who Requires This Marine Service?

Coordinated supply support for:

Ship Owners & Operators: Asset lifecycle & performance optimization
Ship Management Companies: VMS compliance & superintendency
Offshore Exploration & Drilling: Extreme durability & safety
Technical Superintendents: Spares sourcing & urgent dispatch
Coverage Standard Port by Port
Berth and anchorage deliveries at the ports we support, confirmed for each request
Technical Solutions

Key Capabilities & Service Solutions

Planned around your vessel's requirements, safety needs and port schedule.

IT Helpdesk, Requests Received 24/7

Direct voice and ticketing assistance for ship masters, chief engineers, and officers experiencing software or network issues.

Low-Bandwidth Remote Screen Share

Proprietary remote control agents engineered to operate reliably over constrained satellite connections without lag.

Automated Anti-Virus & OS Patching

Scheduled offline delta patching updating Windows operating systems and anti-malware definition files without overwhelming VSAT links.

Centralized Cloud Backup & Sync

Encrypted backup of vessel planned maintenance databases, crew manifests, voyage logs, and engine telemetry to secure shore cloud.

Emergency Bare-Metal Recovery

Pre-configured recovery images allowing non-technical crew members to restore failed shipboard workstations in under 15 minutes.

IT Asset Inventory Auditing

Automated tracking of shipboard software licenses, hardware serial numbers, firmware revisions, and security patch states.

The Maritime Advantage

Why Choose OceanicNova

Practical supply support for commercial vessels, from requisition to delivery.

Port Coverage

We arrange deliveries at berth and at anchorage. Tell us your port and ETA, and we confirm what we can supply there before you order.

Reliable Supply Network

Supplies sourced from manufacturers, authorised distributors and established marine stockists.

Quality Marine Products

Send requisitions with IMPA or ISSA codes. If an item needs certificates, such as class or SOLAS approval, tell us and we confirm what the supplier can provide.

Available 24/7

We receive requests 24 hours a day, 7 days a week, through the quote form, email or phone.

Professional Documentation

Itemised quotations, delivery notes and invoices, plus the product documents the supplier provides. Customs clearance is arranged through our customs partners.

Coordinated Support

Our operations, technical, supply chain and customer support teams work on each request from quotation to delivery.

Operational Workflow

How We Deliver

Five steps from requisition to delivery, planned around your vessel's port call.

1
Requirement Submission

Submit vessel requisitions with part numbers, IMPA codes, and ETA port schedule.

2
Sourcing & Procurement

Sourcing from manufacturers and distributors, with an itemised quotation.

3
Quality Checking

Items checked against your order for quantity, packaging and any documents you asked for.

4
Port Delivery

Delivery alongside or by launch boat, coordinated with the vessel and its agent.

5
Completion Confirmation

Signed delivery receipt and invoice after delivery.

Sectors & Fleets

Maritime Industries We Support

Supplies and technical support for these types of vessel and operation.

Commercial Container Shipping

Supplies planned around scheduled liner port calls.

Oil, Chemical & Gas Tankers

Stores, spares and safety supplies for crude, product, chemical and gas tankers.

Bulk Carriers & General Cargo

Robust provisions, heavy-duty deck stores, and cargo hold cleaning.

Offshore Energy & OSV Fleets

Technical spares and provisions for offshore support vessels and rigs.

Cruise Vessels & Superyachts

Premium hotel stores, galley catering, and luxury guest-ready supplies.

Port Terminals & Tug Fleets

Stores and spares for harbour craft and tugs, with launch deliveries.

Maritime Knowledge Base

Frequently Asked Questions

Authoritative insights based on common operational, technical, and procurement inquiries.

Q1 How does your remote IT software function when satellite connections are slow?
Our remote management tools use delta-compression algorithms and lightweight telemetry packets specifically designed for satellite links with bandwidths as low as 64 kbps.
Q2 Can non-technical crew members restore a crashed shipboard computer?
Yes, we implement one-touch USB bare-metal recovery tools that allow any officer to re-image a workstation back to factory operational status in minutes.
Q3 How do you protect data security during remote desktop support sessions?
All remote support sessions are protected by TLS 1.3 end-to-end encryption, multi-factor authentication (MFA), and full session recording for audit compliance.
Q4 Can your team manage database synchronization for planned maintenance systems?
Yes, we troubleshoot and repair replication queues for Amos, BASSnet, ShipNet, and TM Master between vessel and shore databases.
Q5 What is the average response time for remote vessel support tickets?
We receive requests 24 hours a day, 7 days a week; response times for urgent and standard tickets are confirmed when the support arrangement is set up.
Connected Capabilities

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Available 24/7

Request Marine Support for Your Fleet

Contact OceanicNova for quotations, technical spares or urgent port supplies. We take requests 24 hours a day, 7 days a week.

Who we support

  • Shipowners & fleet principals
  • Ship management companies
  • Technical superintendents
  • Ship chandlers & marine distributors
  • Marine purchasing departments

Delivery arrangements depend on the port, vessel position and local regulations.

Get in touch

Live Chat Online

Hi there! How can we help you today?

OceanicNova Live Support